![]() ![]() * You can’t connect to iTunes Store to buy or download content. If your security software is causing an issue with iTunes * Your iPhone, iPad, or iPod touch aren't recognized in iTunes, or they won't back up, restore, update, sync, or activate. ![]() Please try again." * You see "Your setup couldn't start because your username or password is incorrect" or "Your setup couldn't be started because the iCloud server stopped responding." * iCloud services won't update. * You see "Verification Failed: An unknown error occurred" or "An error occurred during authentication. If your security software is causing an issue with iCloud for Windows * You can't sign in with your Apple ID. Sometimes, you might see a numeric error message when you sync, update, back up, or restore your device. How to tell if your security software might be causing an issue Security software created by companies other than Apple can prevent iCloud for Windows or iTunes from connecting to Apple servers or to devices. In addition, let's ensure that a third party security software is not interfering. Here are the steps we recommend for you to follow in this article: If you can’t add iCloud Mail, Contacts, or Calendars to Outlook We understand you're unable to add calendar or the user account in Outlook with iCloud for Windows. Thank you for reaching out in Apple Support Communities. I find the web browser interface and iPhone interface for updating tasks to be horrible so the only way to do this well is on computer. What is up with this iCloud for Windows app? It is very unreliable on a PC running Windows. I have a laptop with the same setup working fine. I seem to be stuck with a desktop machine that will not sync with iCloud. This time, neither of those options are working. This will rebuild it in Outlook and return things to normal. Sometimes I have to go to iCloud setup and uncheck the mail, calendar and tasks item, click the Apply button, restart Outlook, and then re-check that item in the iCloud setup and apply it. Usually, I can enable it and return to normal. It switches itself to disabled every so often. I use Outlook 2016 with the iCloud add-in to sync a personal calendar and task list. What is a person to do? iCloud for Windows is very unreliable. Currently cannot get it to enable so no calendar or task syncing. ![]() ICloud for Windows add-in stops working in Outlook 2016. ![]()
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